Frequently Asked Questions
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Payments and Security
Are my payment details safe with you?
Yes, all direct payment gateways comply with the standards set by PCI-DSS (Payment Card Industry Data Security Standard), managed by the PCI Security Standards Council. This standard is the result of a joint effort by major brands such as Visa, MasterCard, American Express, and Discover, thus ensuring the security of transactions.
Do you accept online payments?
Yes, we accept online payments. Payment processing and customer information management are quick, easy, and secure. To learn more about our store's secure payment experience, click here.
What payment methods do you accept?
We accept payments from major credit card companies, such as Visa, Mastercard, and American Express.
Shipping and Delivery
How long does it take to receive my products?
You can view all our delivery times here.
How much does it cost?
France:
Free delivery on orders over €70 in France.
Orders are shipped within 24 to 48 hours after validation.
A tracking number will be provided as soon as the shipment is made.
Tracked letter to mailbox: €3.99
Colissimo delivery at the post office, in pickup relay & pickup station (selection of the relay point after payment): €5.20
Colissimo home delivery: €4.80
Chronopost express delivery (1 day): €12.99
World Replay: €4.20
Europe:
Free delivery on orders over €70
Orders are shipped within 4 to 7 business days.
Tracked letter home mailbox: 6.90 euros
Pickup points & drop-off stations: Not available
Colissimo home delivery: 8.99 euros
Chronopost express delivery (1 day): 25 euros
International deliveries outside of Europe are not available.
Can I track my order?
Of course! We will send you an email with your tracking link within 2 business days following the placement of your order.
Returns and Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
For more information about our refund policy, feel free to contact us.
How long after the purchase can I request a refund?
A refund request can be submitted within 14 days after the purchase.
Who pays the shipping costs in case of a refund?
Return costs are the responsibility of the customer.
Did you not find what you were looking for? Feel free to contact us at any time!